Policies

Privacy Policy

Your name and details will be kept private in compliance with the New Zealand Privacy Act 1993. Nobody else will have access to your private details and we do not sell or distribute your personal information to any third parties.

We collect personal information from you, including information about your:

  • Name
  • Contact information
  • Shipping address

We collect your personal information in order to:

  • Acknowledge receipt of your order
  • Email a copy of your invoice if required
  • Email any correspondence relating to your order as required

Providing some information is optional. If you choose not to enter contact information, we'll be unable to communicate with you about your order.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us.

Top Shelf Service Guarantee

As leaders in the industry, the team at LEDstuff are seriously committed to providing top shelf service and support. Our in-house engineer has unprecedented product and technical knowledge and can design and build to specific requirements. We back our top shelf service and support with a 2-year warranty on all products excluding Rope Light and Neon Flex, LongRun Strip, Marine Grade Flood Lights and the Festive Lighting range, which are covered with a 1-year warranty. For more information see Shipping & Returns.

New Zealand Standards

LEDstuff products undergo rigorous testing prior to sale to ensure they comply with New Zealand electrical and safety standards. We obtain and check the required manufacturers documents and certificates, as well as testing in our own test facility to ensure we deliver the best quality product to our customers. We ensure that products containing switch mode technology conform to radio communications compliance.

If you have concerns about any of our products, please feel free to contact us.

Pricing

All the prices on this website are in New Zealand dollars and include GST. Payment can be via bank transfer, credit card, PayPal, cash on pickup or mail in cheque.

Security

Credit cards are processed via a secure gateway provided by Direct Payment Solutions (DPS). We do not receive your credit card details, so your information remains safe at all times.